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UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, result

The Hashemite Kingdom of Jordan is a leader in the region for the rights of its children. Working closely with the Government of Jordan, civil society, the private sector, and communities, UNICEF Jordan Country Office aims to sustain results achieved for children to date, and strive to further improve policies, national institutions and programmes, for the well-being of every child in Jordan, in line with Jordan's Vision 2025 and the National Human Resources Development Strategy (2016-2025) towards achieving the Sustainable Development Goals. Our programmes focus on improving the lives of the most vulnerable and disadvantaged children in the Kingdom, irrespective of their nationality, gender, religion, or background. Our main pillars include Child Protection; Education; Water, Sanitation & Hygiene; Adolescent and Youth Engagement, Health and Nutrition; Social Protection; and Operations.

This role encompasses a wide range of functions in information management and contributes to programme monitoring, planning, and reporting. Depending on the context, the focus may vary, with some areas requiring more in-depth attention. Additionally, there may be other responsibilities not outlined in the Job Description; these can be specified in work plans and/or individual performance plans as needed.

How can you make a difference? 

Under the supervision of the Chief of Social Policy, the Information Management Officer provides substantive technical guidance on information management and monitoring systems that supports data-driven programming, decision-making and advocacy for the Social Policy and Social Protection Section.

This role is crucial in ensuring that data and evidence drive programmatic decisions, especially during times of rapid change and uncertainty, fluctuating funding scenarios, and evolving national priorities. The work of the IM Officer contributes to ensure that the most vulnerable populations' access to social protection services is accurately tracked and analyzed. This data-centric approach supports a human-rights and equity-based framework for all programmatic activities of the Social Policy and Social Protection section.

The officer leads and enhances information management and program monitoring for the Social Policy and Social Protection Programmes. This includes overseeing “Bayanati”, the real-time monitoring system for the Social Protection activities directly implemented by UNICEF, like the Makani Programme. Additionally, the officer develops and implements data and information management systems and capacity-building plans for UNICEF staff and partners, aligning with Country Programme priorities and the National Social Protection Strategy and other policy reforms.

The post will also support innovations in information systems and use of information for improved decision making, planning and tracking of interventions for children, ensure accountability to affected population and contribute to the preparation and dissemination of reports and data and information products.

Information Management (IM) Function:

• Lead the development and the implementation of the IM strategy and data collection and analysis plan that considers stakeholder information needs, complies with ethical and data protection standards, and reflects accountability to affected populations.
• Support the implementation of primary data collection, including designing questionnaires using appropriate tools as required by the programme.
• Ensure improved access to primary and secondary data sources and provide analysis that supports decision-making for the Social Policy and Protection programme, including child cash transfer programme and the Makani programme.
• Create accurate, quality, and timely information products that adhere to agreed style guides. Gather feedback on IM products to make improvements. This includes visualization products, fact sheets, dashboards, infographics, presentations, and other materials.
• Manage activities and resources related to geo data consolidation and analysis to produce relevant maps and analyses of programme geographic coverage and gaps, geographic distribution of vulnerable populations, poverty pockets, and other products using ARCGIS or other relevant tools.
• Lead discussions on data, technology, and innovative tools to collect, analyze, and utilize data for Social Policy and Protection programmes. Additional, develop action and costing plans for these tools.
• Manage partnerships and agreements with data collection and software service providers. This includes development of concept notes, terms of reference, request for proposals, contracts, service agreements, memorandum of understanding, letters of agreements, and other relevant agreements.
• Explore opportunities for data and data system integration and advise UNICEF Jordan (and other UNICEF offices and partners as required) on effective information management systems that support data-driven advocacy and decision-making.
• Ensure and maintain the quality and reliability of collected and analyzed data, and oversee data validation for Bayanati and other data collection tools.
• Lead the update and modification of Bayanati documents and manuals, SOPs, terms of use, user guidance notes, and other materials targeting users of Bayanati.

Support to programme planning, monitoring and reporting:

• Support the process of developing and monitoring Annual Work Plans (AWP), with a focus on developing monitoring framework, definition of baselines and targets, and definition and establishment of means of verification.
• Support Social Policy and Protection monitoring efforts in close collaboration with programme focal points, national partners, and implementing partners. Ensure the progress of programme results is tracked, recorded, and communicated.
• Support the section Chief and reporting focal point in the process of generating annual/mid-year/mid-term/end-term programme reviews, ensuring consistency with objectives and goals set out in the Country Programme Document and AWP.
• Highlight challenges of programme implementation using data and evidence from programme monitoring tools (qualitative and qualitative), engage in programme backstopping discussions, and navigate evidence-based and informed solutions.

Capacity building and technical support

• Assess information management capacity of UNICEF and implementing partners in the field, identify and communicate gaps to relevant IM and program staff.
• Provide technical support and guidance to UNICEF and implementing partner’s staff in the field, to collect, process and manage data. This includes providing trainings and technical assistance to staff on in regard to usage of information systems and data management tools to facilitate and responding to user ad-hoc inquiries.
• Lead Process of developing guidelines, SOP’s, documentations and other learning materials, and provide trainings to UNICEF’s and implementing partners’ data collection and data management Staff.
• Provide technical support to national partners in areas related to information management, needs assessment, data collection, data analysis, MIS, innovation, and digital transformation.
• Provide any other duty required by the supervisor.

If you would like to know more about this position, please review the complete Job Description here: TMS-TOR IM Officer NOB.docx

To qualify as an advocate for every child you will have…

Minimum requirements:

• Education:  A university degree ( Bachelor’s degree or higher) in one of the following fields is required: Information Management or Information Systems, GIS Information Technologies, Computer Science, Statistics, Social Sciences, or another subject area relevant to Information Management and program monitoring
• Work Experience: A minimum of 2 years of professional experience in information management, data management, geographical information systems, assessments, situation analysis and/or PM&E with the UN and/or NGO is required.
• Experience demonstrating very strong information management skills in a professional context is required for this post.
• Experience working in development context, and National level M&E and IM interventions is required.
• Experience in the social policy and social protection sector (or relevant) is required.
• Experience working in the humanitarian coordination system is required. 
• Experience in guiding and capacity building of technical staff, both in UN organization and government is required. Such experience should elicit demonstrated ability to adapt to change, work under pressure & unusual circumstances such as missing data/gaps.
• Language Requirements: Fluency in English and Arabic are required. Knowledge of another official UN language or a local language is an asset (Chinese, French, Russian or Spanish).

Desirables:

• Developing country work experience and/or familiarity with emergency. 
• Experience in a humanitarian context is considered an asset.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others 

(8) Nurtures, leads and manages people (2)

Familiarize yourself with our competency framework and its different levels.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of measures to include a more diverse workforce, such as paid parental leave, time off for breastfeeding purposes, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable male candidates are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.